How Can We Help Today?
Owned and operated by End Zone Health, we are happy to answer questions about saunas, massage chairs, cold plunges, and more.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas and massage chairs may ship via freight carrier with tracking provided.
How can I track my order?
Once your order ships, you will receive an email with your tracking number and a link to follow your package. If you have not received tracking information within 3 business days, feel free to contact us by email or phone.
What is your return policy?
We offer 30-Day Returns on eligible products. If your infrared sauna, massage chair, cold plunge, or red light therapy panel does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange a product for a different model?
Yes, we can help you find the right fit. Contact our team and we will walk you through the exchange process for items like massage chairs or red light therapy panels. Please refer to our Return Policy for eligibility and timelines.
How do I choose the right infrared sauna for my space?
Consider the available floor space, the number of users, and whether you prefer a one-person cabin or a larger multi-person unit. Our team can help you compare heater types, wood options, and power requirements to find the best match for your home.
What should I know before purchasing a cold plunge?
Think about where you plan to place the unit, whether indoors or outdoors, and check the dimensions against your available space. Water temperature range, filtration system, and insulation quality are all important factors our team can help you evaluate.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
We aim to answer every email and message within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with careful handling for large items.
30-Day Returns
If your purchase is not the right fit, our 30-Day Returns policy is designed to make the process simple.
